Cancellation Policy at Studio Orchidée
For cancellations within less than 24 hours of your appointment, a fee will apply.
In case of cancellation less than 24 hours before your appointment, a fee corresponding to half of the reserved service will be required.
If you do not show up to the appointment without any news from you, we will require the full price of the reserved service.
Thank you for understanding.
Arrival
In order to give yourself enough time to complete a health form, we kindly ask that you arrive fifteen minutes prior to the start of your meeting.
Your scheduled service will only be extended if you arrive within fifteen minutes of the original time arranged.
In the event that it is not, you will still be billed for the entire service charge and get the massage for the whole appointment.
However, depending on whether the therapist decides to leave or not, we could not be able to fit you in if we do not hear from you within 30 minutes of arriving late.
What to Bring and Wear
We provide slippers at the entrance, and robes in the massage rooms.
During your treatment your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments.
Insurance receipts
Insurance receipts are available from our therapists.
Gift Certificates Available
There will be no refunds on gift certificates, services or products.
For cancellations within less than 24 hours of your appointment, a fee will apply.
In case of cancellation less than 24 hours before your appointment, a fee corresponding to half of the reserved service will be required.
If you do not show up to the appointment without any news from you, we will require the full price of the reserved service.
Thank you for understanding.
Arrival
In order to give yourself enough time to complete a health form, we kindly ask that you arrive fifteen minutes prior to the start of your meeting.
Your scheduled service will only be extended if you arrive within fifteen minutes of the original time arranged.
In the event that it is not, you will still be billed for the entire service charge and get the massage for the whole appointment.
However, depending on whether the therapist decides to leave or not, we could not be able to fit you in if we do not hear from you within 30 minutes of arriving late.
What to Bring and Wear
We provide slippers at the entrance, and robes in the massage rooms.
During your treatment your body will be professionally draped at all times so it’s up to you whether you disrobe completely or leave your undergarments on for massage and body treatments.
- Gratuities are appreciated, at your discretion. Envelopes for tips are provided.
Insurance receipts
Insurance receipts are available from our therapists.
Gift Certificates Available
There will be no refunds on gift certificates, services or products.